New • EBD Chat for ecommerce DMs

Turn social DMs into fast, accurate support for your store.

EBD Apps Studio builds tools that are easy by design. EBD Chat connects your ecommerce stores and social media channels so every DM is answered with live products, policies, and orders from your store.

Request early access See how EBD Chat works

Questions? Email support@ebdapps.com.

EBD Chat Inbox

Central inbox for Instagram, Facebook and Twitter DMs

Live

Do you ship to Germany?

2 min ago • Pre‑purchase

Yes, we ship worldwide. Delivery to Germany usually takes 4–6 business days.

Answered by EBD Chat using shipping policy

Is the black hoodie back in stock in size M?

Just now • Product availability

Size M is low in stock with 3 left. You can order now from your store.

EBD Chat is using your store data to answer safely.

EBD Chat for modern ecommerce brands

Connect your Shopify or other ecommerce store with the channels where your customers actually talk to you. EBD Chat turns DMs into quick, grounded answers instead of support backlog.

Store‑aware answersSocial DMs

Connect your store

Sync products, inventory, orders, and policies so EBD Chat always answers with real, current information.

Connect your socials

Link Instagram, Facebook, Twitter and more so pre‑purchase questions are handled directly in the DM thread.

Keep your voice

Define tone, escalation rules, and what EBD Chat can say, so replies feel on‑brand and in‑control.

How EBD Chat works

From first connection to your first automated reply in a few easy steps. No complex flows, just practical automation powered by your store.

1
Connect your ecommerce store
Securely connect your store so EBD Chat can read products, FAQs, and policies.
2
Connect social channels
Instagram, Facebook, Twitter and others flow into a single inbox.
3
Decide what to automate
Choose which questions EBD Chat answers and when to hand over to your team.
4
Let DMs take care of themselves
Customers get fast, contextual answers while you focus on campaigns and product.

Early access for ecommerce teams

Join the first wave of brands using EBD Chat to handle social DMs with real store context.

Share a bit about your store, the channels you use, and the type of questions you get in DMs.

We will follow up personally to help you connect your stack and set up a safe, on‑brand assistant.

Email support@ebdapps.com

All questions, feedback, or partnership ideas can go to support@ebdapps.com.

Contact support@ebdapps.com for support and general enquiries.